Industry-leading warranty coverage, 94 certified partners in 85+ countries, comprehensive technical resources, and 24/7 multilingual support — built to keep every installation running at specification.
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Three coverage tiers spanning 5-year LED core components to full system warranty — backed by a 24-hour technical response guarantee and global parts dispatch network.
Full factory-level replacement for LED pixel packages and driver ICs — the essential core of every display panel.
Complete display warranty covering every assembled component — the most comprehensive protection in the LED display industry.
Installation accessories and peripheral hardware shipped with every REISSDISPLAY system.
4 simple steps to get your display back to 100%.
Email warranty@reissdisplay.com with order number, serial number, defect description, and supporting media.
Engineers evaluate within 24 business hours. Remote diagnostic access or additional media may be requested.
Warranty confirmed. Resolution issued: parts, module swap, or full unit replacement — all at zero cost.
Approved replacements dispatched within 3–5 days via DHL International Priority with full tracking.
94 certified partners across six regions delivering rapid on-site technical support wherever your installations are deployed.
28 countries · 31 partners
18 countries · 22 partners
15 countries · 18 partners
16 countries · 14 partners
8 countries · 6 partners
8 countries · 3 partners
24/7 remote support via the Partner Portal with real-time diagnostics, configuration assistance, and firmware management in 8+ languages.
Response < 2 hCertified local technicians deployed through our regional partner network for commissioning, fault isolation, and preventive maintenance.
Dispatch ≤ 48 hReturn-to-factory repair with full diagnostic report, re-aging test, and DeltaE < 2 calibration certificate on every returned unit.
Turnaround 5–7 daysTechnical datasheets, control software, certifications, installation guides, and sales materials — organized and ready for every stage of your project.
Full optical, electrical and mechanical specs for COB & SMD fine pitch modules.
IP65/66 weatherproof module specifications, thermal ratings and environmental data.
Main display management software: multi-screen layout, scheduling, monitoring and diagnostics.
Latest firmware for all indoor & outdoor receiving cards. Back up settings before updating.
Official certificates and declarations for EU and North American compliance.
Current QMS certification from TÜV Rheinland — valid through December 2026.
Complete guide: structural mounting, signal routing, power wiring and commissioning.
Rigging load calculations, safety factors, suspension protocols and deflection limits.
Complete portfolio with professional photography, specifications and application references.
Official logos, color palette, typography guide and co-branding usage rules.
Minimum viewing distance ≈ pixel pitch × 1.5–2 meters. Control rooms at 1–2m require P1.2–P1.5. Boardrooms at 3–4m suit P1.9–P2.5. Lobbies at 5–8m work well with P3–P4. Outdoor billboards viewed from 8m+ are best served by P5–P10.
Fine Pitch typically covers smaller pixel pitches for close-viewing applications and higher image precision. Standard indoor LED generally offers better cost-efficiency for larger displays viewed from longer distances.
Our displays are compatible with major processors and control platforms including Novastar, Colorlight, Linsn, Brompton Technology, and Megapixel VR, depending on project configuration.
Yes. Custom geometries such as convex, concave, cylindrical, and other creative structures can be supported depending on cabinet design and engineering requirements.
Submit via your distributor first for basic troubleshooting, or email warranty@reissdisplay.com directly with Order Number, Product Serial Number, issue description, and photos or video evidence.
Yes. Depending on the issue and region, support may be handled through replacement parts dispatch, local technician deployment, or return-to-factory repair.
MOQ depends on product type and project nature. Standard items generally have a lower threshold than customized structures or special production runs.
Standard products usually require 15–20 business days for production. Delivery time depends on shipment method, destination, and project-specific packaging requirements.
Our multilingual technical team responds within 2 hours for standard queries and same-day for critical issues.
If you are interested in our products, please contact us promptly
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